Membership Changes
Thinking about making a change to your membership? Here’s what you need to know.
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Membership Change Policies & Options
Please take a moment to read through our policies regarding making changes to a membership
- All Membership Change requests must be submitted by the 15th of the month in order to be processed for the following month.
- All requests must be emailed to [email protected].
- All cancellation requests must be emailed to [email protected].
- When downgrading the account, memberships will incur a $30 processing fee.
- Accounts that are on time-commitment agreements can only downgrade once the time commitment has ended, barring special circumstances such as moving out of the area or injury.
- Accounts on time-commitment agreements may only be placed on ‘hold’ under special circumstances.
- The number of months that the account is on hold will be added to the end of the agreement.
- Members are able to put their accounts on hold for $10/month. If they are on a month to month agreement, they can do this indefinitely.
- If they are in a time-commitment, they can do this for up to 3 months, barring special circumstances.
Please allow 7-10 days for processing.
Questions about your membership?
We’re just an email away.